Return & Refund Policy

1. Perishable & Food-Grade Goods

At Ruthved Organic, our products are consumable, edible, and prepared traditionally without synthetic stabilizers or artificial preservatives. In compliance with Food Safety and Standards Authority of India (FSSAI) guidelines and strict hygiene protocols, consumable food items (oils, ghee, honey, herbal dhoop) cannot be returned once delivered, except in verified cases of transit damage, leakage, or incorrect delivery.

2. Eligible Conditions for Free Replacement or Refund

We provide a 100% free replacement or full refund under any of the following verified conditions:

• Transit Damage or Leakage: If the glass bottle, jar, or outer packaging arrives damaged, cracked, or leaking upon delivery.
• Incorrect Product Received: If the item delivered does not match your ordered specification (e.g., received Groundnut Oil instead of A2 Ghee).
• Compromised Seal: If the tamper-evident safety seal was broken prior to parcel receipt.
• Missing Items: If an item included in your order invoice is absent from the delivered parcel.

3. How to Initiate a Replacement Request

To expedite your request, please provide:

• Your Order Number / Invoice ID.
• 1 or 2 clear photographs or a short video showing the outer shipping box with the courier label and the damaged/leaked bottle or jar.
• A brief description of the issue.

4. Replacement Dispatch Timeline

Upon verification by our support team, a replacement parcel is packed and dispatched via priority courier within 24 to 48 business hours at zero additional expense to you. A fresh tracking link will be provided immediately.

5. Refund Process & Settlement Timeline

If a replacement is unavailable or you request a monetary refund:

• Refunds are approved and initiated within 2 business days of claim verification.
• The refund amount will be credited back to your original payment method (Bank Account, UPI, or Credit/Debit Card) within 5 to 7 working days, depending on your banking provider.

6. Order Cancellations

Orders may be cancelled free of charge at any time before dispatch from our facility. Once an order is handed to the logistics courier and an Air Waybill (AWB) tracking number is generated, the shipment cannot be intercepted in transit.