1. Introduction & Commitment
Ruthved Organic (“we”, “our”, or “us”) is dedicated to protecting the privacy of every patron who visits our website (www.ruthvedorganic.com) and orders our traditional food products. This Privacy Policy describes how we handle your personal data across browsing, purchasing, and customer communications.
2. Information We Collect
To prepare, pack, and safely deliver your orders, we collect the following necessary information:
- Contact & Delivery Information: Full name, residential or business shipping address, landmark, PIN code, contact telephone number, WhatsApp number, and email address.
- Transaction & Order Details: Items purchased (cold-pressed oils, bilona ghee, wild honey, dhoop), order quantities, billing invoice details, and transaction confirmation IDs. Note: Sensitive payment credentials (debit/credit card numbers, CVVs, net-banking passwords) are processed exclusively through secure, RBI-authorized, encrypted payment gateways and are never stored on our servers.
- Technical & Communication Data: Device browser details, IP address for security auditing, and correspondence records when you reach out to our WhatsApp or email helpline.
3. How We Use Your Information
We use your personal data strictly for legitimate operational purposes:
- Fulfilling, packaging, and dispatching your product orders.
- Sending automated SMS, WhatsApp, and email notifications regarding order confirmation, dispatch AWB tracking links, and delivery milestones.
- Providing dedicated customer assistance, answering product queries, and resolving shipment inquiries.
- Complying with statutory accounting, taxation (GST), and food safety record-keeping regulations.
Our Strict Non-Disclosure Pledge
Ruthved Organic will never sell, rent, lease, trade, or monetize your personal details to any marketing agency or third-party database. Your data is shared exclusively with logistics couriers (for doorstep delivery) and payment gateways (for transaction processing).
4. Cookies & Tracking Technologies
We utilize minimal functional cookies strictly to maintain your session preferences (such as remembering active cart selections and view routing). You can disable cookies in your browser settings at any time; however, some interactive features may require basic cookies to function seamlessly.
5. Data Security & Retention
We implement industry-standard 256-bit SSL encryption to safeguard all data transmission between your browser and our servers. Customer records are retained only as long as necessary for taxation compliance, order fulfillment, and dispute resolution.
6. Your Privacy Rights
You have the right to request access to the personal data we hold about you, request corrections to inaccurate details, or request account data deletion, subject to statutory record-retention requirements.
Questions or Privacy Concerns?
Our Privacy & Data Grievance Officer is available to assist you.